We are committed to delivering your carefully curated selections with efficiency and care. Every order is processed through our streamlined fulfillment system, ensuring that your items are inspected, packaged securely, and dispatched promptly. Whether you're updating your wardrobe essentials or exploring seasonal trends, our team handles each shipment with meticulous attention to detail. Processing typically begins within 1-2 business days after order confirmation, excluding weekends and holidays.
Delivery timelines vary based on your location and selected shipping method. Domestic orders generally arrive within 5-10 business days after processing, while international shipments may take 10-25 business days. Note that unforeseen circumstances such as weather disruptions or carrier delays may occasionally extend these estimates. Rest assured, we prioritize transparency and will notify you promptly if any significant delays arise.
We offer the following shipping options: Standard Shipping (10-15 Business Days): 0-60$; Free (10-15 Business Days): 60$-9999$. Shipping fees are automatically calculated at checkout based on your order's total value and destination. For orders qualifying for free shipping, the benefit applies automatically—no promo code required.
Currently, we ship to over 50 countries across North America, Europe, and select regions in Asia and Oceania. Unfortunately, we cannot deliver to certain remote locations or areas with shipping restrictions. During checkout, our system will verify your address eligibility. For inquiries about specific destinations, please contact our support team at [email protected].
Once your order ships, you'll receive a confirmation email containing a tracking number and a link to monitor your package's journey. For convenience, you can also access this information by logging into your account and viewing the order details. If tracking details don't update within 48 hours of shipment notification, kindly check your spam folder or reach out to us for assistance.
While we strive for seamless deliveries, occasional delays may occur due to factors beyond our control. If your shipment exceeds the estimated delivery window by more than 5 business days or shows no tracking updates for 7 days, please email [email protected] with your order number. Our dedicated team will investigate promptly and coordinate solutions, including reshipments or refunds where applicable.
International customers are responsible for any customs fees, taxes, or import duties levied by their country's regulations. These charges are determined by local authorities and are not included in your order total. We recommend consulting your country's customs office to estimate potential costs before placing an order. Note that refusal to pay these fees may result in package return or abandonment, for which we cannot issue refunds.
